A passenger on an IndiGo flight from Delhi to Mumbai faced a distressing ordeal due to negligence by the airline, which resulted in the loss of a specially designed cushion essential for her mobility. Virali Modi, who has been wheelchair-bound since 2006, took to social media to express her frustration after the airline misplaced the cushion designed for her wheelchair.
Modi recounted her harrowing experience, mentioning that despite her being paralysed from the waist down, the cabin crew overlooked her presence when passengers were deplaning. Subsequently, she was left waiting for nearly 40 minutes before arrangements were made for her wheelchair. Unfortunately, upon arrival at the baggage claim, her personal wheelchair was missing, leading to an additional 30-minute wait.
Furthermore, the assistance provided by IndiGo staff was reportedly negligent. Modi’s personal cushion, crucial for her mobility, disappeared during the chaotic process. Despite her attempts to address the issue with the airline’s customer care, she encountered a prolonged wait on hold and received no satisfactory resolution.
In her distress, Modi took to social media to highlight her predicament. After her post garnered widespread attention, IndiGo responded, assuring a customised replacement cushion designed as per her wheelchair’s specifications, scheduled for delivery.
Modi’s post received extensive traction on social media, drawing attention to the airline’s negligence. Numerous individuals expressed solidarity with her, condemning IndiGo’s insensitivity and urging the airline to take accountability for the incident. The viral post amassed over eight lakh views, attracting thousands of likes and comments from concerned users.
As the incident gained traction online, it underscored the importance of sensitivity and assistance for passengers with disabilities, prompting conversations about improving services and support for differently-abled individuals when flying.
Sources By Agencies
