A routine cab ride turned into a terrifying ordeal for a woman and her son in Gurugram when the BluSmart cab driver they were riding with held them at gunpoint, stole ₹55,000 from the woman, and drove away, abandoning them on the road. The incident, which took place on Friday, has left the community shaken and prompted a swift response from BluSmart, the cab aggregator associated with the driver.
The woman and her son had taken the BluSmart ride from Airia Mall in Gurugram to their home in Sector 86. However, as they neared Sector 83, the driver suddenly stopped the vehicle, pulled out a gun, and demanded the woman transfer ₹55,000 to his bank account via a UPI transaction. In addition to taking the money, the driver also kept the woman’s bag, instructed them to leave the car, and sped off, leaving the victims stranded.
The driver, identified as Sonu Singh, was arrested by the police after a rapid investigation. Singh, a resident of Uttar Pradesh who was living as a tenant in Gurugram, has been remanded in police custody. A police officer mentioned that recovery of the stolen amount would be possible after further interrogation of the accused.
BluSmart, in a statement, expressed its deep concern and sorrow over the incident. The company reassured the public that the safety of its passengers is its top priority. Despite having strict safety measures in place, including background checks, face-to-face interviews, driving tests, and facial recognition technology to verify driver identities, the company acknowledged the need for constant vigilance and improvement in safety protocols.
“We are deeply saddened and disturbed by this incident. The safety and security of our riders is our utmost priority,” BluSmart said in its statement. “This unfortunate event highlights the need for continuous improvement in our systems, and we are committed to strengthening our safety protocols further.”
BluSmart also emphasized that its “exhaustive documentation” of the driver, combined with the quick response of its Quick Response Team (QRT), helped authorities arrest Singh within 24 hours of the crime. The company pledged to implement additional measures, such as enhanced driver training and advanced technology solutions, to prevent such incidents in the future.
Anmol Singh Jaggi, BluSmart’s co-founder, expressed his personal disappointment over the event, stating, “This feels personal.” He reiterated the company’s commitment to safety, noting, “Safety is our foundation: robust background checks, facial recognition, safety helplines, and more. BluSmart’s exhaustive documentation process, coupled with swift action from our QRT team, ensured the accused was caught in less than 24 hours of the incident being reported.”
In addition to apologizing to the affected family, BluSmart assured the public that they would continue working tirelessly to rebuild trust and ensure that every BluSmart ride is a safe and comfortable experience. The company remains determined to improve its protocols and provide all necessary support to the victimized family.
The arrest of the driver and BluSmart’s response underscore the importance of maintaining security measures in ride-sharing services and demonstrate the company’s resolve to enhance safety for its passengers.
Sources By Agencies
