A disgruntled passenger recently took to social media to express his frustration over what he dubbed the “worst flight experience” with IndiGo. The traveler, identified as Deedy, detailed his ordeal in a lengthy social media post, revealing that his flight from Kolkata to Bengaluru was delayed six times, totaling seven hours. The delays resulted in him missing an international flight, prompting him to declare that he would “avoid flying them again.”
In his post, Deedy criticized IndiGo for not adhering to their “Always on-time” advertising claim and highlighted the inconvenience caused by the prolonged delays. He mentioned that according to regulations, the airline should have offered an alternate flight and a refund for delays exceeding six hours, but this was not the case.
The passenger recounted his experience, stating that he decided to book a direct flight to San Francisco around midnight. However, it took the airline two hours to cancel his original flight and return his checked-in luggage. Despite the challenges, IndiGo employees allegedly argued against cancellations, adding to the frustration of the passenger.
Deedy pointed out that the delays were not related to fog, a common cause for flight delays in India from December to February. He emphasized that IndiGo has specialized pilots equipped to handle fog-related delays, making this particular situation inexcusable.
Expressing his disappointment, the passenger accused IndiGo of having “zero respect for other people’s time and money.” He lamented that had he been informed of the delays upon reaching the airport, he could have opted for an alternative flight and avoided missing his connection.
In response to the social media outcry, IndiGo acknowledged the inconvenience and stated that they had refunded the complete amount. The airline apologized for the unsatisfactory experience and assured the passenger that the refunded amount would be processed within 5-7 business days.
This incident highlights the challenges faced by passengers when flights are subject to multiple delays, impacting their travel plans and, in this case, resulting in the traveler missing a crucial international connection.
Sources By Agencies
