In an unexpected turn of events, a Bengaluru resident received an unwelcome addition to his plate of greens when a live snail made its way into the salad he ordered through the food delivery app, Swiggy. The incident, captured on video and shared on social media platforms, has sparked a mix of shock, disgust, and criticism towards the food delivery service.
The unsettling discovery was made by Dhaval Singh, who took to social media to express his dismay and caution others. Singh’s video showcased a seemingly innocent bowl of salad marred by the presence of a tiny snail resting atop the veggies, visibly moving. His post quickly garnered attention, with users expressing their repulsion and concern over the incident.
Singh, in his Reddit post, warned fellow consumers, stating, “Don’t order from Leon’s grill please… Had a live f****** snail in the lettuce. Thankfully I noticed it. Never ordering from this place again. Utterly disgusted.”
Swiggy, upon being notified of the distressing episode, swiftly responded to Singh’s complaint, reaching out to him on social media to gather details of his order. The company acknowledged the severity of the situation, labeling it as “terrible” and assured Singh of prompt action.
Singh later updated the community on the actions taken by Swiggy, stating, “Raised an issue on Swiggy. First, they offered partial, but soon offered a full refund.” This response from the food delivery platform came as a reassurance to many, albeit after an unsettling experience.
The incident incited a flurry of reactions from the online community, with users expressing their dismay and urging Swiggy to maintain quality standards and ensure customer satisfaction. Some users suggested compensatory measures, such as refunds, coupon codes, and heightened vigilance on the part of the delivery service to prevent such occurrences.
This episode not only underscores the importance of quality checks and stringent hygiene measures in food delivery services but also highlights the significance of swift and efficient customer support in addressing such distressing situations. It serves as a reminder for consumers to remain vigilant while consuming food from external sources.
Swiggy’s response to the incident showcases the significance of promptly addressing customer grievances, emphasizing the need for continuous improvements in maintaining service standards and ensuring consumer trust and satisfaction.
Sources By Agencies
