Political analyst and psephologist Yogendra Yadav shared a scathing critique of Air India on social media after an unpleasant travel experience he had on November 11. Yadav, traveling with his wife, voiced his frustrations over what he described as a series of mishaps during their journey on flight AI 213 to Nepal.
Taking to X (formerly Twitter), Yadav detailed the issues he and his wife faced, highlighting several points of inconvenience. “I hate to put my personal travails on a public platform. But today’s experience with @airindia is worth recording, for it may be of use to others,” Yadav wrote, asking if others had similar experiences with the airline.
Yadav’s post described a series of challenges, starting with a four-hour flight delay that was notified only four days in advance. He also complained about being downgraded from their original class of travel without prior notification or any offer of a refund. The problems continued as Yadav and his wife struggled with the airline’s web check-in system, which they were told was “ineligible” for use despite multiple attempts.
However, the most frustrating part of their ordeal, according to Yadav, came at the airport check-in counter. He recounted being made to run to three different counters, despite no fault on their part. Yadav also singled out a “rude” customer service executive named Bhim Singh, who allegedly made the passengers run around and refused to provide seats together. When Yadav asked to file a complaint, he claimed he was initially told there was no complaints book, which was only produced after his insistence.
In his post, Yadav further criticized minor issues, such as discrepancies in gate announcements, poor line management, and faulty announcements, which he said contributed to a “very sad experience” overall. While he acknowledged that a floor supervisor had offered a polite apology, Yadav said the series of mishaps left a negative impression.
Following Yadav’s public complaint, Air India swiftly responded on X, offering an apology for the inconvenience caused. “Dear Mr. Yadav, we sincerely apologise for the inconvenience caused. We’re addressing this on priority and will get back to you at the earliest,” the airline wrote.
This response indicates Air India’s recognition of the issue and a commitment to addressing customer service concerns raised by passengers. While Yadav’s experience highlights the importance of smooth customer service, particularly during flight delays and boarding procedures, it remains to be seen how the airline will follow up on its apology and whether any changes will be made to prevent similar incidents in the future.
Yadav’s experience sheds light on the challenges travelers face when customer service does not meet expectations and serves as a reminder of the power of social media in holding companies accountable for their service.
Sources By Agencies
